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Supportability

In case of problems or errors in the custom application, several options exist that support you in resolving the issues.


Disabling Extensions/Customizing

If a customized application does not run properly, you can disable the customizing. In a support case, for example, you can set a breakpoint early in the sap-ui-core.js and then execute the following code in the browser developer tool console:

 
  window["sap-ui-config"] = window["sap-ui-config"] ||{};
  window["sap-ui-config"]["xxDisableCustomizing"] = true;

Note:

For security reasons, it is not possible to use a URL parameter.


Using the Log

The console log contains information about the processing of customizing or extensibility information. Depending on the importance of the respective information, different log levels are used. To enable a certain log level, execute the following code in the browser console:


// "Log" required from module "sap/base/Log"
Log.setLevel(Log.Level.INFO)

As an alternative, you can set the log level to INFO in the support popup if you want to see all messages of level “INFO” or more important.

The following information is provided per log level: